24x7 Support | Follow the sun | Automation-first | SLA KPI tracking | Monthly governance |
Enterprise Data Platform Modernisation Work
Real-world modernization projects delivering measurable business outcomes.
Trusted By Enterprise Platforms
Why Body-Shopping Doesn't Work for Platform Support
Traditional staff augmentation just adds temporary capacity. Our engineered managed services provide accountability, processes, and guaranteed outcomes.
Capability
Traditional Staff Augmentation
Cloudaeon Managed Services
Accountability
Coverage
Process Improvement
Skill Access
Knowledge Risk
You manage the contractor
Standard business hours
Reactive fixes only
Limited to individual hire
Leaves with the contractor
We manage the outcome (SLAs)
Up to 24x7x365 Follow-the-Sun
Continuous engineering & automation
Access to multi disciplinary pool
Retained in Runbooks & Code
Managed Services That Don’t Leave Your Team Holding the Pager
Your platform team should not be the fallback for every cloud incident, cost spike, pipeline failure, governance gap, or 2am escalation. We provide engineered operational support across CloudOps, DataOps, and AI Ops so your engineers can focus on delivery.
Takes 5–7 minutes. Built for AI, data, platform, analytics, and transformation leaders.
No long form. No technical documents needed. Just practical questions.
Capability | Traditional Staff Augmentation | Cloudaeon Managed Services |
|---|---|---|
Knowledge Risk | Leaves with the contractor | Retained in Runbooks & Code |
Skill Access | Limited to individual hire | Access to multi disciplinary pool |
Accountability | You manage the contractor | We manage the outcome (SLAs) |
Coverage | Standard business hours | Up to 24x7x365 Follow-the-Sun |
Process Improvement | You manage the contractor | We manage the outcome (SLAs) |
CloudOps
Continuous monitoring, infrastructure as code management, and rapid incident response for Azure, AWS, and GCP environments.
DataOps
Ensuring pipeline reliability, data quality monitoring, and cluster performance optimization across Databricks and modern data stacks.
AI Ops
Model drift monitoring, endpoint availability, and computational resource management for production AI and ML deployments.
BI Ops
Dashboard performance monitoring, dataset refresh management, and user access governance for PowerBI and enterprise reporting.
Security & Compliance
Automated vulnerability scanning, compliance drift detection, and identity management enforcing least privilege principles.
FinOps
Continuous cloud cost optimization, waste elimination, and reserved instance management to ensure maximum ROI on infrastructure spend.
Flexible Support Tiered to Your Needs
We don't force you into a one-size-fits all contract. Choose the model that fits your operational maturity and business requirements.
SLA Based Support
Outcomes guaranteed by strict Service Level Agreements. We own the reliability metrics.
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Guaranteed response and resolution times
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Clear financial penalties for missed SLAs
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Best for mission critical production systems
Shared Support Pool
Cost effective access to a multi disciplinary team of experts for steady state operations.
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Access to Cloud, Data, and Security specialists
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Fractional resource utilization
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Best for predictable workloads with moderate SLAs
Dedicated POD
A ring-fenced team of engineers assigned exclusively to your environment.
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Deep institutional knowledge retention
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Capacity for both support and project enhancements
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Best for complex, rapidly evolving platforms
Co Managed Services
We share the operational burden with your internal team based on clear demarcation lines.
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E.g., You handle L3, we handle L1/L2 and out of hours
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Seamless ITSM tool integration
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Best for augmenting existing capable teams
Follow-the-Sun Support
Global delivery centers providing true 24x7x365 coverage without the burnout of on-call rotations for internal staff.
Automation-First Approach
We don't just close tickets; we engineer them away. Recurring issues are converted into automated runbooks and self-healing infrastructure.
Transparent SLA Tracking
Real-time dashboards integrated with ServiceNow/Jira, showing exact performance against contracted response and resolution times.
Monthly Governance Reviews
Strategic alignment meetings to review incident trends, capacity utilization, cost optimization opportunities, and security posture.
Expertise Across Your Modern Stack
We hold advanced certifications and deep operational experience in the platforms that power the enterprise.
Why Choose Cloudaeon
01. We are engineers, not just support agents
L3 engineering capability to resolve root causes, not just restart services.
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02. Integrated Data & Cloud capability
We don't draw lines between infrastructure and data platforms; we manage the full modern stack.
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03. Commercial flexibility
Ramp up or ramp down capacity based on business cycles.
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04. Zero-lock-in transition processes
Comprehensive runbooks ensure knowledge remains with your organization.
Ready to take operational pressure off your platform team?
Take the first step with a structured, engineering led approach.
FAQs
Transition starts with environment discovery, runbook creation, SLA mapping, ITSM integration, and phased handover. Timelines depend on platform size, incident volume, tooling, and required 24x7 coverage.
Cloudaeon can integrate with your existing ITSM stack, including ServiceNow or Jira, to manage tickets, escalations, SLA dashboards, and operational reporting.
Cloudaeon supports CloudOps, DataOps, AI Ops, BI Ops, Security, Compliance, and FinOps across Azure, AWS, GCP, Databricks, Power BI, and modern data platforms.
Yes. You can combine SLA-based support, shared support pools, dedicated PODs, and co-managed L1/L2/L3 support based on platform maturity and business-critical workloads.
Cloudaeon analyses recurring issues, converts fixes into automated runbooks, improves monitoring, and engineers self-healing patterns to reduce manual support dependency.